We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
From January 2015, the latest amendment to BS7671:2008 comes in force. One of the major changes in Amendment 3 is that all domestic consumer units must be made from a non combustible material, or enclosed in an cupboard made from non combustible materials. Realistically this means all consumer units must be made from steel.
There is lots of confusion around LED lighting within the residential market at the moment and the initial importation of poor quality LED lamps and fittings have left some consumers sceptical about their use. These poor quality LED lamps and fittings often failed to deliver good lighting levels and the colour temperature left rooms feeling
When we are asked to provide a quotation for a new or an extension to a fire alarm system that should comply with BS5839 Part 1:2013, the first questions we ask is who is the Responsible Person and can we see your risk assessment documents for the property. Unfortunately, on several occasions this request has
As Benjamin Franklin said “If you fail to plan, you are planning to fail!” All electrical projects whether they are large or small need careful planning and consideration. If you are able to give concise instructions what your requirements are to your electrical contractor, they will be able to provide a fixed price accurate quotation
Providing an electrical condition report is a test and inspection on the standards of a properties fixed electrical installation, it does not include portable appliances. In simple terms, it is like a MOT for your car and will identify any potential safety issue. An unsatisfactory outcome noted on a certificate means that there are safety
Why is it important to choose the right electrical contractor? This guide has been written to answer that very question and hopefully allow you the customer to make the correct choice. Electrical installations should be safe to protect you and your family from harm, but they should also add value to your property. They should
Everybody likes to think whatever they purchase will give them good value for money. Employing an electrical contractor is no different, but to carry out comparisons against several quotations can be quite a daunting prospect to a customer. This article is here to help and hopefully guide the customer into understanding what to look out
